Legal
Refund Policy
Free check
The Free AI Citation Check is free and does not require payment information.
Paid audits
If a paid audit has not started, you may request cancellation. Once research, testing, or report work has started, refunds are reviewed case by case.
Sprint and retainer work
Sprint and retainer payments reserve delivery capacity. Refunds depend on work already completed, third-party costs incurred, and the agreed scope.
How to request
Send refund or cancellation requests to hello@citecrest.com with your company name and PayPal invoice reference.