Before onboarding
If payment is confirmed but onboarding has not started, refund review is usually straightforward.
Refunds
Refund Policy
During the commercial trial stage, payment is manually reviewed. Refunds are handled case by case based on whether delivery work has started.
After delivery starts
Once research, content, or monitoring work begins, partial refunds depend on completed work.
No result guarantee
A lack of guaranteed AI citation or recommendation is not by itself a refund trigger.